So when I saw a disturbing report in The Times by that ace consumer journalist Wendy Knowler I sent this email to Patricia.
“I was appalled to read in Wendy Knowler’s column in The Times today that Multichoice (part of M-net) is doing its best to force subscribers to buy new decoders by not repairing or replacing old ones. Talk about an unscrupulous business practice. Loyal subscribers like myself, who have been with Multichoice for something like 20 years could find themselves forced to buy a new decoder by this deplorable business practice. How many people would buy something that might need to be repaired in the future if they were told this might not happen? How long will it be before this make money at all costs firm decides that it’s time to drum up more business by not repairing the decoders that people are being forced to buy now? Just because M-net/Multichoice have got a virtual monopoly it’s no excuse for treating customers like dirt to be milked and then discarded, just to try and make more and more money. It’s customer relations at its worst.”